#$%*!
Anger and frustration in a relationship between and leader and a team member at best drags down performance and at worst kills trust – maybe the most important ingredient in any effective working relationship.
Anger and frustration are the result of nothing more than unfulfilled expectations.
If that is true, and I think most of you will agree that it is, then the question is how to best manage expectations?
The simple answer is to define the expectations. Take the initiative and talk through what you expect when you give another an assignment. Do not assume (which can make an ass out of u and me) that your communication is clear and completely understood by the receiver.
How do I know that what I meant was received and will be acted upon by the person to whom I am speaking? Ask them what they heard and what they intend to do.
You may think that is cheesy and cumbersome. Maybe it is, but it will save time, money and prevent a lot of anger and frustration.
